Welcome to Miller’s Handmade Treasures!
By placing an order with us, you agree to the following terms and conditions. Please make sure you read and understand them before making a purchase. These terms are available on our multiple sites.
Turnaround Time:
Standard orders are usually completed within 3-5 working days unless stated otherwise.
Large or Custom orders may take longer, up to 14 working days, but that is rare and you will be informed of any extended turnaround times.
Rush Orders:
Rush orders may be accommodated, but additional fees may apply depending on the item. Please contact us BEFORE ordering if you need an order rushed.
Please note:
Weekends and public holidays are not included in turnaround times. Delays outside our control (e.g., supplier issues, postal disruptions) may occur, but we will always communicate any changes promptly.
Customers may not take our designs to another printer or alter them in any way unless a license is purchased.
Providing Your Own Design:
Customers may supply their own designs for printing.
If the design is of poor quality, we will request confirmation before proceeding.
Miller’s Handmade Treasures accepts no responsibility for print quality issues resulting from customer-provided files.
Payment Terms
Full payment is required upfront before work begins on any order.
If an invoice remains unpaid for 1 month, it will be cancelled, and a new order will need to be placed at current pricing.
Design Work & Proof Approval
If your order requires a custom design, a design fee will be charged accordingly. Design proofs can take up to 10 working days to be created.
If your order includes printing, production will only begin after you approve the design proof. The standard turnaround time will then apply.
It is your responsibility to thoroughly check all spelling, contact details, and design elements before approving a proof.
Once a proof has been approved, changes cannot be made, and any reprints due to customer errors will be at the customer’s expense.
Design Licensing
All designs created by Miller’s Handmade Treasures remain our copyright unless you purchase the files with a full license.
Refunds & Returns:
Due to the personalized nature of our products, refunds are not available unless the item is faulty or incorrect.
If there is an issue with your order, please contact us within 14 days of receiving it. After this period, we are unable to assist.
Fees for design work are non-refundable once the proof has been sent to you.
If an item is damaged or incorrect, a replacement will be offered rather than a refund.
Shipping & Delivery:
All orders are shipped via USPSl 24-hour tracked where possible. Smaller items (e.g., stickers) may be sent via standard post without tracking.
Delivery times are estimates only and cannot be guaranteed. If you need an order by a specific date, please contact us before purchasing.
We cannot be held responsible for items that do not arrive by your deadline if they were dispatched on time.
If an order is lost in transit, we will assist in resolving the issue but cannot guarantee a refund or replacement until an official claim has been processed.
If no one is available to receive the delivery, and the parcel is returned to us, the customer will be responsible for paying for redelivery.
Customers must ensure that their shipping address is correct at the time of ordering. If an incorrect address is provided, we cannot be held responsible for lost parcels.
Damaged Items:
If your order arrives damaged, please take clear photos of the packaging and item and send them to us via email at **millershandmadetreasures@gmail.com **within 48 hours of receiving your order.
Please retain all packaging until advised, as it may be required for a claim.
We will always offer a replacement rather than a refund for damaged items.
Thank you for supporting Miller’s Handmade Treasures